An onboarding portal for new clients of a financial services firm, designed to reduce activation time and validate data automatically.
The company manually processed the documentation of each new corporate client. The compliance team reviewed forms, contracts, and bank statements one by one, causing delays of up to 15 business days. During the first half of the year, 30% of applications were lost due to data entry errors or lack of follow-up.
A web portal was designed with a five-step flow: registration, document upload, automatic verification, electronic signature, and account activation. Each step includes real-time validations against external databases (commercial registry, watchlists) and a rules engine that rejects incomplete documents before they reach the human team.
The interface was built with a progressive wizard that displays only the necessary fields based on the client type (individual, corporation, public entity). The backend orchestrates microservices for OCR, data extraction, and risk scoring.
Development took 14 weeks with a team of five people: two backend, two frontend, and one process analyst. Identity validation APIs were integrated, and a testing environment was configured with synthetic data. Historical data migration was carried out using ETL scripts that cleaned and standardized over 8,000 existing client records.
The average onboarding time was reduced from 15 to 3 business days. The document capture error rate dropped to 4%. The compliance team shifted from manually reviewing each case to overseeing exceptions, freeing up 120 hours of operational work per month. During the first three months of operation, 240 accounts were activated with no security incidents.